Tactics vs strategy in practice.
This very brief introduction to the concept of tactics and strategy in practitioner/client conversations will, I hope, stimulate veterinarians to interest themselves further in developing these and other communications skills. Clients frustrated by automatic bank tellers, electronic supermarket checkout stations, and similar depersonalizing machines, will place ever-increasing value on their scarcer and scarcer human contacts. The more proficient we are in relating well to other people, the more successful we will be in practice.
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Antelyes
D003142:Communication; D003201:Computers; D006801:Humans; D010817:Physician-Patient Relations; D014730:Veterinary Medicine