Teaching telephone-answering skills to mentally retarded adults.
Four telephone-answering problems were identified. Following baseline observations, 6 mentally retarded students were exposed to a treatment package consisting of verbal and visual prompts, reinforcement, and rehearsal opportunities within the context of a Multiple-Baseline, Across-Problems X Subjects design. All students learned to criterion the problems to which they were exposed; however, large individual differences in performance were observed during all phases of the study. Posttraining and follow-up probes revealed, with few exceptions, good retention. Transfer of training occurred between problems, and generalization of treatment occurred between sex of caller and style of caller request.
D000293:Adolescent; D000328:Adult; D003142:Communication; D004495:Education of Persons with Intellectual Disabilities; D005260:Female; D006801:Humans; D008607:Intellectual Disability / Q000523:psychology; D007360:Intelligence; D011214:Practice, Psychological; D012054:Reinforcement, Psychology; D013689:Telephone