title: Consumer complaints procedures in the British National Health Service.
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D003695:Delivery of Health Care; D005194:Family Practice; D005853:Geriatrics; D006739:Hospital Administration; D006761:Hospitals; D006778:Hospitals, Psychiatric; D006806:Human Rights; D006801:Humans; D009934:Organization and Administration; D010820:Physicians / Q000592:standards; D013222:State Medicine; D006113:United Kingdom