title: The walk-in patient as a 'customer': a key dimension in evaluation and treatment.
mesh_terms: D000553:Ambulatory Care; D001290:Attitude; D003142:Communication; D003419:Crisis Intervention; D005260:Female; D006769:Hospitals, General; D006801:Humans; D007406:Interview, Psychological; D008297:Male; D001523:Mental Disorders / Q000175:diagnosis / Q000628:therapy*; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital; D010817:Physician-Patient Relations; D011567:Psychiatric Department, Hospital; D011614:Psychotherapy, Brief; D014505:Urban Population