The quality of care in a health maintenance organization: a personal view.
A health maintenance organization must compete for clients by promising to provide near-comprehensive care, under congenial circumstances, to a defined population, through organized effort, within a budgetary limit. These properties both require and allow the organization to redefine health and health services to correspond more closely to the needs and values of a population, to place greater emphasis on client satisfaction, to foster clinical efficiency and production efficiency, to allocate resources more wisely, and to assess care in coordinated sequences rather than in scattered fragments.
D003258:Consumer Behavior; D006279:Health Maintenance Organizations / Q000592:standards*; D006301:Health Services Needs and Demand; D009937:Organizational Objectives; D011787:Quality of Health Care; D014481:United States