title: Computer modelling of ENT out-patients.
abstract: The behaviour of queues in ENT out-patients has been simulated by a computer program. This allowed various appointment systems to be studied and improved to allow a smooth flow of patients through the clinic, in such a way that the idle time of the clinic staff is reduced without increasing patient waiting times.
mesh_terms: D001071:Appointments and Schedules; D003201:Computers; D004739:England; D006801:Humans; D008962:Models, Theoretical; D010036:Otolaryngology; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D012984:Software