[What does the family think? Results of a survey among visitors to the medical care department of a nursing home].
In order to obtain a fuller understanding of the various ideas behind the evaluation of care as provided by nursing homes, 42 regular and frequent visitors of a nursing home, participated in 'open-attitude' interviews. These people had to a great extent adapted their way of life to their regular visits to the nursing home. These relatives of nursing home residents clearly have one common denominator in their various considerations of such care and that is the strong emphasis which in every aspect was placed upon the extent of individual attention given to the residents. The combined functions fulfilled by the nursing home physician, both as a manager of the nursing home and as a general practitioner for the residents, was more than once a subject for discussion by the relatives. These visitors feel the need for the institution of a 'hostess function' (as the investigators formulate it) on the nursing ward. This function should be used in order to provide particular attention to the residents of the nursing home, and should not be too rigidly tied to the (otherwise necessary) institutional routine. A further participation of relatives in certain aspects of care seems quite attainable.
D000368:Aged; D003258:Consumer Behavior; D005190:Family; D006801:Humans; D007407:Interviews as Topic; D009426:Netherlands; D009735:Nursing Homes / Q000458:organization & administration / Q000592:standards*; D009740:Nursing Staff / Q000592:standards; D008486:Physician Executives / Q000592:standards; D011787:Quality of Health Care; D011788:Quality of Life; D014789:Visitors to Patients
Wat vindt de familie ervan? Resultaten van een onderzoek onder bezoekers van de somatische afdeling van een verpleeghuis.