title: The telephone survey in family practice.
abstract: Patient surveys can be useful methods of obtaining information for the purposes of improving health services, practice management, or research in family medicine. The telephone interview is an effective and economical method of undertaking such a survey. The advantages and disadvantages of the telephone survey method are briefly illustrated by a study conducted in the Family Practice Center at the University of North Carolina concerning patient perspectives on their after-hours medical encounters with physicians.
mesh_terms: D003362:Cost-Benefit Analysis; D005194:Family Practice; D006302:Health Services Research; D007407:Interviews as Topic / Q000379:methods*; D009657:North Carolina; D013689:Telephone