Office personnel and medicolegal claims.
In the current litigious milieu much can be done by office personnel to forestall the occurrence of a claim or to diminish the probability of the plaintiff succeeding if it should occur. Among the important factors are a friendly, courteous attitude, no matter how trying the circumstances, and proper training of the personnel in handling of emergencies, failures or cancellations of appointments, requests for refills of prescriptions, malfunctioning of equipment, and confrontation with attorneys.
D000488:Allied Health Personnel / Q000592:standards; D008318:Malpractice; D009885:Ophthalmology; D010559:Personnel Management; D011216:Practice Management, Medical / Q000592:standards