A social worker's use of a patient attitude survey in the administration of a small health clinic.
This paper has been a report of a patient attitude survey with 100 randomly selected parents and/or adult patients. It demonstrates that most consumers of our service were pleased with the humaneness and competence of the professional staff. It identified areas of weakness which needed improvement. Constructive action to correct these weaknesses has been initiated. Therefore, this process has demonstrated the value of client feedback for agency operation. It is important to caution the reader that because of the vulnerability of the patients they learn to be accommodating even if unintentional agency practices embarrass and degrade them. The value of patient satisfaction as a measure of the humanism provided by an agency depends on the population being served--their expectations, fears, and hierarchy of concerns.
D000328:Adult; D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D002971:Cleft Lip / Q000628:therapy; D002972:Cleft Palate / Q000628:therapy; D003258:Consumer Behavior; D006270:Health Facility Administrators; D006801:Humans; D007407:Interviews as Topic; D010361:Patients; D010414:Pennsylvania; D012947:Social Work