title: The contented older client of bureaucracy.
abstract: Interviews of 240 welfare clients as they departed from welfare offices in four U.S. cities indicate a marked tendency for older clients to be more satisfied than younger clients with treatment and services received in just-completed bureaucratic encounters. Other studies have shown similar tendencies. It is speculated that the phenomenon is a combination of pro-elderly discrimination on the part of bureaucrats and a tendency for older Americans subjectively to perceive their experiences with officialdom in a more favorable light.
mesh_terms: D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D001290:Attitude; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D011057:Politics; D011632:Public Assistance; D012951:Socialization; D014481:United States