Patient management by telephone: a training exercise for medical students.
An instructional exercise in telephone management of medical problems using experimental and didactic techniques was designed for medical students taking a family medicine clerkship. The effectiveness of this curriculum was evaluated by comparing the students' proficiency against a standard established through the use of a Delphi group opinion technique. This study indicates that formal training experiences for medical students in managing telephone complaints in a family practice setting can improve the students' performance.
D004504:Education, Medical, Undergraduate; D005194:Family Practice / Q000193:education*; D008487:Medical History Taking; D010817:Physician-Patient Relations; D013663:Teaching / Q000379:methods; D013689:Telephone