Patient telephone interviews: a valuable technique for finding problems and assessing quality in ambulatory medical care.
Telephone interviews to obtain direct patient feedback about medical care can provide an important means for inducing behavior change of providers as part of an ongoing quality assurance program. This article reviews development of our telephone interview methodology and summarizes our experience with 1.110 patient interviews during a three-year period.
D000553:Ambulatory Care / Q000592:standards*; D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000592:standards; D005246:Feedback; D006801:Humans; D008910:Minnesota; D011787:Quality of Health Care; D013689:Telephone