Providing continuity in a "firm" case management system.
Four general medicine units were divided into two "firms" to improve patient outcomes and ensure continuity of care. All members remain part of their firm for as long as they are employed. The nurse case managers remain constant in both inpatient and outpatient settings and coordinate discharge planning.
D019090:Case Management / Q000458:organization & administration*; D003266:Continuity of Patient Care; D006801:Humans; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care; D010351:Patient Discharge