title: A patient satisfaction survey: a basis for changing delivery of services.
abstract: Through a collaborative effort with Kansas State University's Institute for Social and Behavioral Research, a marketing health care needs survey was conducted at Irwin Army Community Hospital prior to the implementation of coordinated care. The objectives of this survey were: (1) determine household health care program eligibility; (2) measure usage, perceptions, and barriers in our health care system; and (3) gauge interest in prospective changes or new programs. Using the results of this survey, valuable information was obtained for strategic planning and new programs were developed with the needs of our population in mind.
authors.affiliation: Preventive Medicine Service, Irwin Army Community Hospital, Fort Riley, KS 66442, USA.
authors.forename: P E
authors.initials: PE
authors.lastname: Gonzalves
authors.forename: J J
authors.initials: JJ
authors.lastname: Minderler
authors.forename: D L
authors.initials: DL
authors.lastname: Tompkins
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration*; D006301:Health Services Needs and Demand; D006772:Hospitals, Military / Q000458:organization & administration*; D006801:Humans; D007615:Kansas; D008389:Marketing of Health Services; D008889:Military Personnel; D009936:Organizational Innovation; D017060:Patient Satisfaction