The patient's perceptions of quality: implications for nurse managers in long-term care.
Nurse managers are in key positions to promote quality care in their institutions. In long-term care, the patient's perspective of quality has important implications. Knowledge of these perceptions can provide a basis for the development of educational, administrative, and practice modalities that impact positively on the quality of care and the quality of life for these patients. A move from quality assurance to quality improvement programs helps to focus energies, improve processes, and assist nurse managers in setting standards that are realistic, effective, and efficient.
Varholak
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Korwan
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D006801:Humans; D008134:Long-Term Care / Q000523:psychology* / Q000592:standards; D009745:Nursing, Supervisory / Q000458:organization & administration*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D017749:Total Quality Management