Factors predicting patients' satisfaction with managed mental health care.
Patients' satisfaction with a managed mental health care program was examined using a mail survey that included questions about patients' perceptions of various elements of service delivery and of their functioning after treatment. Completed surveys were returned by 292 patients who received outpatient psychotherapy, a 30 percent return rate. Patients who reported better psychological functioning and who rated the managed care staff as helpful and their therapist as skillful and conveniently located were more likely to be satisfied with the services they received.
Pickett
S A
SA
Department of Psychiatry and Behavioral Sciences, Northwestern University Medical School, Chicago, IL 60611, USA.
Lyons
J S
JS
Polonus
T
T
Seymour
T
T
Miller
S I
SI
D000328:Adult; D000553:Ambulatory Care; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D008329:Managed Care Programs / Q000592:standards*; D001523:Mental Disorders / Q000523:psychology / Q000628:therapy*; D015146:Midwestern United States; D010348:Patient Care Team; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011613:Psychotherapy; D011785:Quality Assurance, Health Care; D016896:Treatment Outcome