title: Managing emergency patients.
abstract: Whether it's a new or existing patient who contacts your office about a dental emergency, you and your team have to handle the call with the utmost sensitivity. These patients may be in pain. They need to be treated at a practice that knows how to manage the situation, allowing them to feel relaxed and confident about the impending care. Many new patients find that visiting a dental practice is often an unfamiliar, anxiety-provoking experience. But if you've developed a strong, effective protocol for dealing with dental emergencies, these new patients may ultimately overcome their hesitancy and become enthusiastic patients. It's all about reading and attending to their unique needs.
authors.forename: I
authors.initials: I
authors.lastname: Manji
mesh_terms: D001071:Appointments and Schedules; D002985:Clinical Protocols; D016854:Dental Anxiety / Q000517:prevention & control; D003729:Dental Care; D003812:Dentist-Patient Relations; D004630:Emergencies; D006801:Humans; D010348:Patient Care Team; D011215:Practice Management, Dental; D014098:Toothache / Q000628:therapy