Quality improvement in the biomedical communications audio visual unit.
The audio visual unit is a highly visible and most frequently requested service provided by a biomedical communications department. To continuously improve service, delivery, and operation of an audio visual communications function is a challenge. This article presents a field-tested audit tool for describing audio visual unit strengths and limitations. The tool suggests four assessment areas: the service plan, the client communication network, training and managing staff, and standard operating policy and procedures.
Stein
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Biomedical Communications Division, Ohio State University in Columbus.
D001296:Audiovisual Aids / Q000592:standards*; D005568:Forms and Records Control; D006801:Humans; D007992:Libraries, Hospital / Q000592:standards*; D008330:Management Audit; D009937:Organizational Objectives; D011361:Professional Competence; D011786:Quality Control; D014481:United States