title: Winning relationships through customer service: initial contact.
abstract: First impressions last, and can have an impact on all future contact with a new patient. By using each initial contact with a new patient to begin building a strong relationship, a practice can be positioned for success. This article explores relationship building techniques.
authors.forename: R P
authors.initials: RP
authors.lastname: Levin
mesh_terms: D003812:Dentist-Patient Relations; D006801:Humans; D008389:Marketing of Health Services; D010685:Philosophy, Dental; D011215:Practice Management, Dental