title: Patients equate quality with service.
authors.affiliation: PennMed Member Services Company (PMSCO), USA.
authors.forename: M P
authors.initials: MP
authors.lastname: Lance
mesh_terms: D006801:Humans; D008329:Managed Care Programs; D017060:Patient Satisfaction; D010414:Pennsylvania; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care