title: Managing quality.
abstract: This article explores the role of management in supporting and delivering quality nursing care. Clinical nurses and a number of different grades of other staff are usually the people who deliver direct 'hands on' care, but they are 'managed' by other people. The personal vagaries, attitudes and behaviours of managers can have an effect on the quality of care delivered by the staff whom they manage.
authors.forename: M
authors.initials: M
authors.lastname: Williams
mesh_terms: D006801:Humans; D009745:Nursing, Supervisory / Q000458:organization & administration*; D009871:Operating Room Nursing / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*