title: Telephone planning: the key to improved patient service and reduced stress.
abstract: Research shows that as many as 85 percent of all dental practices have too few telephone lines and fail to use them for maximum benefit. The author suggests some simple techniques and low-cost equipment that can reduce stress, enhance service and increase productivity.
authors.affiliation: Jennifer de St. Georges & Assoc., Inc., Monte Sereno, Calif. 95030, USA.
authors.forename: J M
authors.initials: JM
authors.lastname: de St Georges
mesh_terms: D001071:Appointments and Schedules; D003812:Dentist-Patient Relations; D006801:Humans; D011215:Practice Management, Dental; D013689:Telephone