Consumer audit in the NHS.
Recent Department of Health publications and initiatives have emphasised the need to make services more responsive to the needs of patients. This article describes the consumer audit process, developed by the College of Health, involving a range of sensitive yet rigorous qualitative research processes to provide feedback from patients and their carers, in a form which is of practical and educational use to clinicians and managers and results in change and development.
Dennis
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College of Health, London.
D000368:Aged; D001943:Breast Neoplasms; D003258:Consumer Behavior; D006296:Health Services / Q000592:standards; D006801:Humans; D007720:Knee Prosthesis; D008330:Management Audit; D008605:Mental Health Services / Q000592:standards; D010817:Physician-Patient Relations