title: Choice matters: enrollees' views of their health plans.
abstract: Enrollees' views of their health plans and physicians are important measures of the performance of the health care system. The Commonwealth Fund's 1994 survey of 3,000 adults in fee-for-service and managed care organizations documents enrollees' experiences with choosing a plan and satisfaction with that plan. Fee-for-service enrollees were more satisfied with their plan's access to and quality of care; managed care enrollees were more satisfied with their plan's cost, paperwork, and coverage of preventive care. The survey also found a high rate of involuntary plan changing, limited choice of physicians, and low levels of satisfaction among low-income managed care enrollees.
authors.affiliation: Commonwealth Fund, Rice University, USA.
authors.forename: K
authors.initials: K
authors.lastname: Davis
authors.forename: K S
authors.initials: KS
authors.lastname: Collins
authors.forename: C
authors.initials: C
authors.lastname: Schoen
authors.forename: C
authors.initials: C
authors.lastname: Morris
mesh_terms: D000293:Adolescent; D000328:Adult; D018588:Fee-for-Service Plans / Q000592:standards*; D006801:Humans; D008329:Managed Care Programs / Q000592:standards*; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D014481:United States