title: Service quality indicators in quality measurement.
authors.forename: M E
authors.initials: ME
authors.lastname: Leahy
mesh_terms: D003142:Communication; D018166:Health Care Reform; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000592:standards*; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care