title: Providing health-care advice by telephone.
abstract: Telephone advice systems can deliver a high-quality, responsive service. There is potential for development of the practice nurse role as telephone adviser in primary care. This study identifies a need for training nurses in the role of telephone adviser.
authors.forename: S
authors.initials: S
authors.lastname: Williams
authors.forename: R
authors.initials: R
authors.lastname: Crouch
authors.forename: J
authors.initials: J
authors.lastname: Dale
mesh_terms: D001291:Attitude of Health Personnel; D003376:Counseling; D015277:Hotlines; D006801:Humans; D009722:Nurse Practitioners / Q000523:psychology; D012017:Referral and Consultation; D011795:Surveys and Questionnaires; D014218:Triage