title: Steps to a patient satisfaction survey.
abstract: Patient satisfaction must be assessed carefully in the current competitive climate. Seven steps are outlined for developing and testing a Patient Satisfaction Survey in a specialty unit of a general hospital.
authors.affiliation: University of North Carolina at Greensboro, USA.
authors.forename: N F
authors.initials: NF
authors.lastname: Courts
mesh_terms: D006801:Humans; D009732:Nursing Care / Q000592:standards*; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires