title: Customer service. Making hospitals more hospitable.
authors.forename: J
authors.initials: J
authors.lastname: Montague
mesh_terms: D015285:Hospital-Patient Relations; D006786:Hospitals, Urban / Q000592:standards; D007221:Industry / Q000592:standards; D007318:Inservice Training / Q000379:methods; D007373:Interinstitutional Relations; D009519:New York City; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000193:education; D017749:Total Quality Management