Day surgery: handling patients' complaints.
The number of surgical procedures being performed as day cases is increasing. In an attempt to ensure that patients are given the chance to present their views of this developing service, one unit has set up an innovative project to allow patients to voice any dissatisfactions directly to the staff. The project has led to several changes being made and increased satisfaction for both staff and patients.
Edmondson
M
M
Waters
G
G
D000556:Ambulatory Surgical Procedures / Q000451:nursing / Q000523:psychology*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction