title: Systems approach to resolving conduct issues among staff members.
abstract: This article describes the outcomes of a foundation grant directed toward strengthening hospital nursing groups to improve patient care. The OR director and the grant-sponsored group facilitator at MeritCare Hospital, Fargo, ND, describe a systems approach to resolving pervasive conduct issues (eg, verbal abuse) in the surgical suite, thereby cultivating a positive work environment for perioperative staff members.
authors.affiliation: Surgical Services, MeritCare Hospital, Fargo, ND.
authors.forename: R
authors.initials: R
authors.lastname: Thorsness
authors.forename: B
authors.initials: B
authors.lastname: Sayers
mesh_terms: D006801:Humans; D007400:Interprofessional Relations; D008505:Medical Staff, Hospital / Q000523:psychology; D017146:Models, Organizational; D009658:North Dakota; D009741:Nursing Staff, Hospital / Q000523:psychology*; D009871:Operating Room Nursing / Q000458:organization & administration*; D009873:Operating Rooms / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D014705:Verbal Behavior