Entitlement: what it is and what to do about it.
Entitlement is a mind-set that has identifiable characteristics from both organizational and staff perspectives. It is a way of functioning that can no longer be tolerated in a world that is placing increasing demands for productivity on already constrained resources. Moving from an entitlement mind-set toward an earning mind-set may be management's work for the 1990's.
Muller-Smith
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D001291:Attitude of Health Personnel; D017598:Efficiency, Organizational; D004649:Employee Incentive Plans; D006801:Humans; D009745:Nursing, Supervisory