Measuring the quality of service in the community.
This paper describes a joint project carried out by clinical psychologists and senior trusts managers to identify and measure consumer outcomes across a range of community services. The outcomes identified have been written into service contracts, and the outcome data are collected on a regular basis and used to inform management decisions.
Chamberlain
P
P
Hipwell
R
R
Samuel
R
R
Stevenson
J
J
D003153:Community Health Services / Q000592:standards*; D006270:Health Facility Administrators; D006801:Humans; D008962:Models, Theoretical; D017063:Outcome Assessment, Health Care; D011586:Psychology, Clinical; D006113:United Kingdom