title: The wizard and the gatekeeper: of castles and contracts.
abstract: The wizards and the gatekeepers were unhappy. There were many reasons for their unhappiness. They worked hard but felt that too much was being demanded of them. The poorly people's charter was resulting in unrealistic expectations, and changes in the apprenticeship for wizards were putting great strain on their mentors. The wizards enjoyed their work less and less, and it was getting difficult to find new gatekeepers. On the other hand, the way the system worked meant that there had to be plenty of goblins and the number of scrolls that had to be filled in was rising sharply. The wizards and gatekeepers tried to point out ways to improve things that would ensure that poorly people were better treated, but there was no easy solution. With the ominous sign that the recruitment of wizards and gatekeepers was becoming more difficult, an answer was needed--and soon.
authors.affiliation: North Tees NHS Trust, Stockton, Cleveland.
authors.forename: B
authors.initials: B
authors.lastname: Herd
authors.forename: A
authors.initials: A
authors.lastname: Herd
authors.forename: N
authors.initials: N
authors.lastname: Mathers
mesh_terms: D005194:Family Practice; D018166:Health Care Reform; D006801:Humans; D009013:Morale; D017060:Patient Satisfaction; D012017:Referral and Consultation; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom; D014925:Wit and Humor as Topic