Total quality management of a medical residency.
Although many hospitals have begun the long and difficult process of adapting to the concepts of total quality management, few have reported efforts to apply total quality management to a medical residency. We report here the initial results of the Western Pennsylvania Hospital's efforts, as part of the hospital's conversion of its management structure to total quality management.
Goldberg
E
E
Department of Medicine, Western Pennsylvania Hospital, Pittsburgh 15224, USA.
Diamond
H S
HS
Rongaus
A M
AM
D004521:Educational Measurement / Q000379:methods; D006784:Hospitals, Teaching / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007396:Internship and Residency / Q000458:organization & administration / Q000592:standards*; D010414:Pennsylvania; D015397:Program Evaluation; D017749:Total Quality Management / Q000458:organization & administration*