title: Measuring the quality of service in the community.
abstract: This paper describes a joint project carried out by clinical psychologists and senior trusts managers to identify and measure consumer outcomes across a range of community services. The outcomes identified have been written into service contracts, and the outcome data are collected on a regular basis and used to inform management decisions.
authors.forename: P
authors.initials: P
authors.lastname: Chamberlain
authors.forename: R
authors.initials: R
authors.lastname: Hipwell
authors.forename: R
authors.initials: R
authors.lastname: Samuel
authors.forename: J
authors.initials: J
authors.lastname: Stevenson
mesh_terms: D003153:Community Health Services / Q000592:standards*; D006270:Health Facility Administrators; D006801:Humans; D008962:Models, Theoretical; D017063:Outcome Assessment, Health Care; D011586:Psychology, Clinical; D006113:United Kingdom