[Program for operating teams for quality improvement of hospital services].
In mid-1992, improvement of quality of service was set as a major goal in the framework of a 5-year plan at this hospital. This subject was selected in preparation for a new era in health care emerging in the world in general, and in Israel in particular. 6 problematic departments with high potential for improvement were chosen for the first stage of implementing a total quality management program (TQM). The goal was to gain experience through the implementation of TQM in a few medical and nonmedical departments in preparation for implementing TQM in the entire hospital. This process is ongoing and the first conclusions and perspectives are now being studied by all involved.
Stern
Z
Z
Hadassah-University Hospital Administration, Ein-Karem, Jerusalem.
Wolfenson
M
M
Gedalia
N
N
Rotem
O
O
Adato-Levi
R
R
Mor-Yosef
S
S
D006748:Hospital Departments / Q000592:standards*; D006801:Humans; D007557:Israel; D008332:Management Quality Circles; D017749:Total Quality Management