title: Total quality management of a medical residency.
abstract: Although many hospitals have begun the long and difficult process of adapting to the concepts of total quality management, few have reported efforts to apply total quality management to a medical residency. We report here the initial results of the Western Pennsylvania Hospital's efforts, as part of the hospital's conversion of its management structure to total quality management.
authors.affiliation: Department of Medicine, Western Pennsylvania Hospital, Pittsburgh 15224, USA.
authors.forename: E
authors.initials: E
authors.lastname: Goldberg
authors.forename: H S
authors.initials: HS
authors.lastname: Diamond
authors.forename: A M
authors.initials: AM
authors.lastname: Rongaus
mesh_terms: D004521:Educational Measurement / Q000379:methods; D006784:Hospitals, Teaching / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007396:Internship and Residency / Q000458:organization & administration / Q000592:standards*; D010414:Pennsylvania; D015397:Program Evaluation; D017749:Total Quality Management / Q000458:organization & administration*