Development and evaluation of an inventory for rating client satisfaction with outcome in HIV counseling: the Albion Center scale.
We developed an inventory for rating client satisfaction with outcome in HIV counseling, based on interview responses with clients. The resulting 19-item scale was subject to factor analysis and four factors, accounting for 56% of the variance, emerged. The factors described dimensions of Perception of progress and improved mood; Recognition of a specific need for counseling; Behavior change from counseling; and Counseling climate. Factor-scored scales were significantly associated with time in counseling and for the Specific need for counseling scale, HIV-seropositive respondents had a significantly higher score. Scale reliabilities (Cronbach's alpha) were between 0.85 and 0.50. Concurrent administration with the Counseling Evaluation Inventory indicated that there were significant correlations between the two scales.
Begley
K
K
Ross
M W
MW
Austin
P
P
Casey
K
K
Collins
P
P
Hennings
G
G
Agriesti
L
L
Marshall
K
K
D000328:Adult; D003376:Counseling / Q000592:standards*; D005069:Evaluation Studies as Topic; D005163:Factor Analysis, Statistical; D005260:Female; D015658:HIV Infections / Q000523:psychology*; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires / Q000592:standards*