Development of a consumer satisfaction survey tool for a nurse-managed community health center.
The authors describe a group project in a graduate nursing course in which the students developed a consumer satisfaction survey tool for use in an academic nursing center. Included in this article are a description of the project inception, course objectives, group collaboration, review of the literature, and tool development. The completed tool and recommendations are included.
Wilson
C J
CJ
Kupina
P S
PS
Pedersen
P J
PJ
Prignano
M A
MA
Knoblauch
S C
SC
D003151:Community Health Centers / Q000592:standards*; D003625:Data Collection; D006801:Humans; D009732:Nursing Care / Q000592:standards*; D017060:Patient Satisfaction