title: Cost containment through reengineering: one example from an outpatient department.
authors.forename: N S
authors.initials: NS
authors.lastname: Donatelli
mesh_terms: D003363:Cost Control; D006754:Hospital Restructuring; D006801:Humans; D009936:Organizational Innovation; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*