Post-accident communication: practical tips designed to diffuse anger.
Calfee
B E
BE
D000059:Accidents; D000786:Anger; D003142:Communication; D005190:Family / Q000523:psychology*; D006801:Humans; D008134:Long-Term Care / Q000331:legislation & jurisprudence; D012308:Risk Management / Q000331:legislation & jurisprudence