title: Developing an instrument for measuring patient satisfaction.
abstract: We developed a 21-item questionnaire to evaluate the effectiveness of nursing care provided in an outpatient surgery center. The four constructs of the instrument for measuring patient satisfaction are caring, continuity of care, competence of nurses, and education of patients and family members. Content validity and test-retest reliability have been established. Using this tool to analyze patients' responses to nursing care can help perioperative nurses improve patient care and patient satisfaction.
authors.affiliation: Catawba Memorial Hospital, Hickory, NC, USA.
authors.forename: M L
authors.initials: ML
authors.lastname: Forbes
authors.forename: H N
authors.initials: HN
authors.lastname: Brown
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000556:Ambulatory Surgical Procedures / Q000451:nursing / Q000592:standards*; D002648:Child; D002675:Child, Preschool; D005069:Evaluation Studies as Topic; D005260:Female; D006801:Humans; D007223:Infant; D008297:Male; D008875:Middle Aged; D015403:Nursing Evaluation Research; D009738:Nursing Service, Hospital / Q000592:standards*; D009871:Operating Room Nursing / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015203:Reproducibility of Results; D015144:Southeastern United States; D011795:Surveys and Questionnaires / Q000592:standards