title: Increasing patient satisfaction: simple ways to increase the effectiveness of interpersonal communication in the OPS/PACU.
abstract: Because of changes in health care and reimbursement practices, nurses and staff are being required to do more with fewer measures while patients' needs increase. Nurses can make a difference in meeting those needs an in increasing patient satisfaction by using empathy, imagination, and the "human touch."
authors.forename: K
authors.initials: K
authors.lastname: Perry
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D016528:Postanesthesia Nursing / Q000379:methods*