[Providing medical care as a service--new aspects for quality assurance?].
The present article attempts to understand medical care as a service. It is not the doctor's work which is of primary interest for the demanding patient but the result of the treatment. Applied to the quality assurance in medicine this means that medical treatment as an integral whole and the patients' satisfaction have to be considered as a standard judgement to a greater extent than to date.
Schwartz
F W
FW
Abteilung Epidemiologie und Sozialmedizin, Medizinische Hochschule Hannover.
Haase
I
I
D005858:Germany; D006801:Humans; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000639:trends*; D011785:Quality Assurance, Health Care / Q000639:trends*; D016896:Treatment Outcome
Gesundheitliche Versorgung als Dienstleistung--neue Aspekte für die Qualitätssicherung?