Patient satisfaction with an antepartum home-care program.
Evaluation of patient satisfaction with alternative health-care delivery models is an important component of program evaluation. Patient satisfaction occurs when there is congruence between expected care and the care received. This descriptive study investigated patient satisfaction with the Antepartum Home Care Program in Winnipeg, Canada. A convenience sample of 66 pregnant women completed the Antepartum Home Care Program Evaluation Questionnaire. Most respondents were very satisfied with the physical and emotional care they received at home, including the information they received. Ninety-eight percent of the women indicated that the care they received from the program met their expectations. Being able to receive care at home, rather than in the hospital, was the most frequently identified benefit of the Antepartum Home Care Program. These results will assist program planners with decisions concerning program improvements and growth.
Department of Maternal/Child Health, St. Boniface General Hospital, Winnipeg, Canada.
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M
Heaman
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Robinson
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L
Thompson
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Helewa
D000293:Adolescent; D000328:Adult; D005260:Female; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D016389:Maternal-Child Nursing / Q000458:organization & administration*; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction; D011247:Pregnancy; D011248:Pregnancy Complications / Q000451:nursing* / Q000523:psychology; D011295:Prenatal Care / Q000458:organization & administration*; D011637:Public Health Nursing / Q000458:organization & administration*