title: Improving quality of patient care services for outpatient observation patients.
abstract: This article focuses on the history of observation status, the principles of observation bed usage, and the issues related to observation patients' processing at RPSLMC. The role of the interdisciplinary team in designing a patient-centered and revenue-capturing quality operation is described. Several quality indicators are currently monitoring the effectiveness and efficiency of the observation system.
authors.affiliation: Department of Medical Nursing, Rush University, Rush-Presbyterian-St. Luke's Medical Center, Chicago, Illinois.
authors.forename: E V
authors.initials: EV
authors.lastname: Carlson
authors.forename: N
authors.initials: N
authors.lastname: Shahinpour
authors.forename: M K
authors.initials: MK
authors.lastname: Zonsius
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration; D002641:Chicago; D006801:Humans; D010045:Outpatients; D010348:Patient Care Team / Q000458:organization & administration; D011383:Progressive Patient Care / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management