Measuring satisfaction with patient education. A hospital-wide program evaluation.
Evaluation of patient education can provide important quality improvement information. In this article, the author describes the design and implementation of a family education satisfaction survey. Five components of patient education are evaluated, and differences in satisfaction with patient education between units and between diagnosis are measured. The results are used to recognize individual and unit excellence and identify opportunities for improvement.
Bonheur
B B
BB
D005190:Family / Q000523:psychology; D006801:Humans; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D016730:Program Development; D015397:Program Evaluation