Patients' perceptions of increased pharmacy contact.
This prospective, randomized study was conducted to determine if increased patient contact between pharmacists and patients would result in greater patient awareness and satisfaction with their hospital stay and particularly with pharmacists and pharmacy services. Eligible patients were randomized to receive either the usual pharmacy care with minimum contact with the pharmacist, or expanded services based on increased contact with the pharmacist. A questionnaire was used to determine patient awareness and satisfaction. Statistically significant differences were found between the groups on awareness and satisfaction with pharmacy services scales as well as total scores. Total patient scores were highly reliable, with an alpha coefficient of 0.87. In addition, comments by patients in the group with increased contact were overwhelmingly positive, in contrast to those receiving usual care. Patients desire and appreciate greater contact with pharmacists.
Erstad
B L
BL
Department of Pharmacy Practice, College of Pharmacy, University of Arizona, Tucson 85721.
Draugalis
J R
JR
Waldrop
S M
SM
Scheurer
L
L
Namanny
M D
MD
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001130:Arizona; D006745:Hospital Bed Capacity, 300 to 499; D006785:Hospitals, University; D006801:Humans; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010593:Pharmaceutical Services; D010595:Pharmacists / Q000523:psychology*; D010607:Pharmacy Service, Hospital / Q000592:standards*; D011369:Professional-Patient Relations; D011446:Prospective Studies; D011795:Surveys and Questionnaires