title: Introducing quality management in the community: the VON experience.
abstract: How does a national, non-profit, community health organization introduce and implement quality management (QM) throughout its branches? This article traces VON's move from a traditional quality assurance model to a systematic QM approach, focused on customers and on outcomes. Implementing Quality Management in a three-tiered organization (national, provincial and local levels), with boards and staff, is not an easy challenge but is feasible. Effective and creative strategic planning is a necessity. Educational strategies and ideas for implementation are included.
authors.forename: E
authors.initials: E
authors.lastname: Green
authors.forename: L
authors.initials: L
authors.lastname: Hobbs
authors.forename: J
authors.initials: J
authors.lastname: Mousseau
mesh_terms: D003152:Community Health Nursing; D006801:Humans; D017749:Total Quality Management; D014739:Victoria