Use of total quality management sparks staff nurse participation in continuous quality improvement.
To improve patient care outcomes and reduce costs, hospitals are implementing the total quality management (TQM) model that has been successful in other industries. The Division of Nursing at one major medical center has devised a continuous quality improvement plan that incorporates TQM philosophy and methodology. This article describes how the TQM philosophy has evolved as the foundation for quality management at this medical center.
Zonsius
M K
MK
Department of Medical Nursing, Rush University, Rush-Presbyterian-St. Luke's Medical Center, Chicago, Illinois.
Murphy
M
M
D000046:Academic Medical Centers / Q000458:organization & administration / Q000592:standards; D002641:Chicago; D049673:History, 20th Century; D006801:Humans; D007564:Japan; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D011785:Quality Assurance, Health Care; D017749:Total Quality Management / Q000266:history / Q000458:organization & administration; D014481:United States