title: Developing effective measurement tools: a case study of the Consumer Emergency Care Satisfaction Scale.
abstract: Development of valid and reliable instruments to assist nurse researchers and clinicians in meeting the needs of consumers is an avenue toward continuous quality improvement (CQI). This article explains validity and reliability and the process of constructing a valid and reliable scale. The development of the Consumer Emergency Care Satisfaction Scale, a measure of quality nursing care in the emergency department, is used as the example.
authors.affiliation: School of Nursing, Marshall University, Huntington, West Virginia.
authors.forename: B A
authors.initials: BA
authors.lastname: Davis
authors.forename: H A
authors.initials: HA
authors.lastname: Bush
mesh_terms: D003258:Consumer Behavior; D016529:Emergency Nursing / Q000592:standards*; D004636:Emergency Service, Hospital / Q000592:standards; D006801:Humans; D011581:Psychological Tests; D011787:Quality of Health Care; D015203:Reproducibility of Results