What attributes determine quality and satisfaction with health care delivery?
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
Bowers
M R
MR
Department of Marketing, Graduate School of Management, University of Alabama at Birmingham.
Swan
J E
JE
Koehler
W F
WF
D001291:Attitude of Health Personnel; D003142:Communication; D004645:Empathy; D006302:Health Services Research; D006379:Helping Behavior; D006772:Hospitals, Military; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000592:standards*; D012044:Regression Analysis; D015144:Southeastern United States; D011795:Surveys and Questionnaires