Humor adds the creative touch to CQI teams.
The health care industry is looking to continuous quality improvement as a process to both improve patient care and promote cost effectiveness. Interdisciplinary teams are learning to work together and to use data-driven problem solving. Humor adds a creative and welcome touch to the process that makes it easier and more fun to work in teams. The team leader or facilitator who uses humor along the journey sanctions the risk-taking behavior that accompanies creative solutions to tough problems.
Balzer
J W
JW
Baptist Medical Center, Jacksonville, FL.
D000223:Adaptation, Psychological; D003405:Creativity; D003663:Decision Trees; D006126:Group Processes; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D007858:Learning; D008332:Management Quality Circles / Q000458:organization & administration*; D010348:Patient Care Team / Q000592:standards*; D011340:Problem Solving; D012309:Risk-Taking; D017749:Total Quality Management / Q000458:organization & administration*; D014925:Wit and Humor as Topic