title: Patient satisfaction with home-birth care in The Netherlands.
abstract: One of the necessary elements in an obstetric system of home confinements is well-organized postnatal home care. In The Netherlands home care assistants assist midwives during home delivery, they care for the new mother as well as the newborn baby, instruct the family on infant health care and carry out household duties. The growing demand for postnatal home care is difficult to meet; this has resulted in a short supply of the most popular day care programme and a level of provision which does not result in adequate services. This study acknowledges the patient perspective of maternity home care in order to contribute to its organization. The majority (79%) of service centres were willing to participate. A total of 1812 (81%) women who recently gave birth to a child responded to a postal questionnaire addressing the quality of care according to five dimensions: availability, continuity, interpersonal relationships, outcome and assistant's expertise. Almost one-third of the new mothers rated the availability as inadequate while the assistant's expertise was rated positively. Postnatal maternity home care is personalized, small-scale, and recognizes childbirth as a life event. Furthermore, it is relatively inexpensive and contributes to the satisfaction of recipients.
authors.affiliation: Netherlands Institute of Primary Health Care (NIVEL), Department of Consumers Research, Utrecht.
authors.forename: J J
authors.initials: JJ
authors.lastname: Kerssens
mesh_terms: D005260:Female; D006297:Health Services Accessibility; D006699:Home Care Services / Q000592:standards*; D006700:Home Childbirth; D006801:Humans; D009426:Netherlands; D009728:Nursing Assistants / Q000458:organization & administration / Q000592:standards; D017060:Patient Satisfaction; D011181:Postnatal Care / Q000592:standards*; D011247:Pregnancy; D011787:Quality of Health Care; D013997:Time Factors