The impact of continuity of nursing care personnel on patient satisfaction.
Although continuity in nursing care is valued highly by nurses, there is little research that demonstrates its value to patients. In this study, the relationship of nursing care continuity to patient satisfaction was examined. Overall patient satisfaction was not related to continuity of nursing care, but nursing continuity on specific shifts was related to satisfaction with discrete aspects of care, such as involvement of patients and families in care.
Bostrom
J
J
Stanford University Hospital, CA.
Tisnado
J
J
Zimmerman
J
J
Lazar
N
N
D000367:Age Factors; D000368:Aged; D003266:Continuity of Patient Care / Q000458:organization & administration*; D005260:Female; D006746:Hospital Bed Capacity, 500 and over; D006801:Humans; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D009738:Nursing Service, Hospital / Q000458:organization & administration / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010558:Personnel Loyalty; D014481:United States