title: Quality assurance in an era of consumer empowerment and choice.
authors.affiliation: New York State Commission on Quality of Care for the Mentally Disabled, Albany 12210.
authors.forename: C J
authors.initials: CJ
authors.lastname: Sundram
mesh_terms: D006801:Humans; D008607:Intellectual Disability; D008605:Mental Health Services / Q000592:standards*; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care; D000078329:Workforce