title: Complaints that just refuse to go away.
authors.forename: D
authors.initials: D
authors.lastname: Blackshaw
mesh_terms: D003284:Contract Services / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom