title: The clinical technician as a member of the patient-focused healthcare delivery team.
abstract: Change is an integral component of hospital operations. The patient care delivery system is not exempt from the forces of change. Ingalls Memorial Hospital has developed the role of the clinical technician to enhance patient-focused care philosophy. This clinical technician program has successfully achieved patient-focused care without physical restructuring; it has increased patient satisfaction, staff satisfaction, continuity, and quality of care.
authors.affiliation: Department of Education and Organizational Development, Ingalls Memorial Hospital, Harvey, IL.
authors.forename: C T
authors.initials: CT
authors.lastname: Kostovich
authors.forename: S M
authors.initials: SM
authors.lastname: Mahneke
authors.forename: P A
authors.initials: PA
authors.lastname: Meyer
authors.forename: C
authors.initials: C
authors.lastname: Healy
mesh_terms: D000488:Allied Health Personnel / Q000193:education / Q000592:standards / Q000706:statistics & numerical data*; D000720:Ancillary Services, Hospital / Q000458:organization & administration*; D002017:Budgets; D003266:Continuity of Patient Care / Q000458:organization & administration; D006801:Humans; D007087:Illinois; D007318:Inservice Training; D007587:Job Description; D009936:Organizational Innovation; D010348:Patient Care Team / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*; D010560:Personnel Selection; D010865:Pilot Projects; D013647:Task Performance and Analysis; D000078329:Workforce