Improving quality of care based on evaluation of the Western Ontario Provincial Lithotripsy Program by patients and their families.
A survey is an effective method for evaluating quality of care and generating cost-effective ideas for quality improvement. This article describes a survey of 138 patients and their families to evaluate the quality of care provided by a regional lithotripsy program. Although patients and their families generally gave high ratings to the care they received, areas for improvement were documented. The results were ultimately used to support change in nursing practice and care of patients and their families. The survey process described incorporates principles of research, quality assurance, and quality improvement.
Western Ontario Provincial Lithotripsy Program, St. Joseph's Health Centre, London, Canada.
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S
Murray
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J
Jeffrey
D001294:Attitude to Health; D005190:Family / Q000523:psychology*; D006801:Humans; D008096:Lithotripsy / Q000451:nursing / Q000592:standards* / Q000706:statistics & numerical data; D008875:Middle Aged; D015403:Nursing Evaluation Research / Q000379:methods*; D009864:Ontario; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011795:Surveys and Questionnaires