Family perceptions of consumers as case managers.
Family members of clients participating in a randomized trial of consumer delivered case management services were found to be satisfied with the service, without regard to whether or not their ill relative was served by a consumer case management team. While family members did not necessarily know that their ill relative's case manager was a consumer, the attitude toward the capabilities of consumers serving as case managers was positive.
Department of Psychiatry and Mental Health Sciences, Hahnemann University, Philadelphia, PA 19102-1192.
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Solomon
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Draine
D000328:Adult; D000368:Aged; D004651:Employment; D005190:Family; D005260:Female; D006282:Health Personnel / Q000193:education; D006801:Humans; D008297:Male; D008329:Managed Care Programs; D008605:Mental Health Services / Q000592:standards*; D008875:Middle Aged; D011361:Professional Competence; D011369:Professional-Patient Relations; D000078329:Workforce