Effective management of complaints in the emergency department.
Many of the causes of complaints can be reduced but not completely eliminated. Appropriate attention through education and quality management keeps the department's attention focused on increasing patient satisfaction.
Tucker
J R
JR
Department of Pediatrics and Emergency Medicine, State University of New York, Buffalo.
Kornberg
A E
AE
D002648:Child; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D010290:Parents; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D011787:Quality of Health Care; D014481:United States