title: Total quality management: a golden opportunity for psychiatric clinical nurse specialists.
abstract: Total Quality Management (TQM) is a management philosophy and an operational methodology that provides a structured approach to improving health care. Group process is a key modality for achieving TQM goals. The background and similarities of group process as practiced by a psychiatric CNS are applied to the TQM role of group facilitator.
authors.forename: M L
authors.initials: ML
authors.lastname: Lanza
mesh_terms: D006126:Group Processes; D006801:Humans; D009720:Nurse Clinicians; D011340:Problem Solving; D011568:Psychiatric Nursing; D017749:Total Quality Management