title: Pathological gamblers--will they use a new telephone hotline?
abstract: OBJECTIVE
  This paper reports on the preparedness of pathological gamblers to seek help through a new national toll-free telephone hotline and compares these callers, on some key dimensions, with a representative sample of pathological gamblers living in the community.
  
  
  METHODS
  Callers were assessed using standard diagnostic screens. Sociodemographic data and reported symptoms of stress and depression were also recorded. Callers identified as pathological gamblers were compared with their counterparts in a recent nationwide epidemiological survey.
  
  
  RESULTS
  During the first 3 months of operation, 1506 calls were received from 329 callers. Of these 167 were pathological gamblers, 117 were partners or family members and 45 were from various agencies. Pathological gamblers contacting the hotline resembled those from the community survey with respect to gender and age. Maori and Pacific Islanders were underrepresented. Suicidal ideation was reported by over 90% of pathological gambler callers.
  
  
  CONCLUSIONS
  The new service provides a means to reach people with serious gambling-related problems and provides information to family members and helping agencies. High reported suicidal ideation was consistent with previous studies showing elevated rates of stress and depression among pathological gamblers. Underutilization by Maori, Pacific Islanders and people with less severe gambling disorders indicates the need to find better ways to engage these groups.
authors.affiliation: Department of General Practice, Auckland School of Medicine.
authors.forename: S
authors.initials: S
authors.lastname: Sullivan
authors.forename: M
authors.initials: M
authors.lastname: Abbott
authors.forename: B
authors.initials: B
authors.lastname: McAvoy
authors.forename: B
authors.initials: B
authors.lastname: Arroll
mesh_terms: D005715:Gambling / Q000523:psychology; D015277:Hotlines / Q000706:statistics & numerical data; D006801:Humans; D009520:New Zealand