title: [Role of the Health Services Commissioner in the state of Victoria in Australia].
abstract: In 1988 a Health Commissioner (HSC) was established in Victoria, Australia. The role of the HSC is to apply the concept of social justice in the area of health care issues. The HSC is independent of the normal ministerial machinery of government and reports directly to the Victorian Parliament. The HSC is able to investigate complaints about all aspects of health care provision and attempts to settle disputes by conciliation rather than by recourse to the more cumbersome and expensive option of litigation. The HSC is also empowered to make recommendations which would reduce complaints in the future. Significant progress has been made and now similar schemes based on the successful Victorian model are being established elsewhere. At the same time financial constraints in Victoria are preventing the HSC from achieving its full potential as an agency to promote quality health care.
authors.affiliation: School of Dental Science, University of Melbourne, Victoria, Australie.
authors.forename: J G
authors.initials: JG
authors.lastname: Clement
authors.forename: I
authors.initials: I
authors.lastname: Siggins
authors.forename: V
authors.initials: V
authors.lastname: McCutcheon
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration*; D006076:Government; D015276:Health Care Rationing; D006297:Health Services Accessibility; D006801:Humans; D012935:Social Justice; D014739:Victoria
vernacular_title: Rôle du "Health Services Commissioner" dans l'Etat de Victoria en Australie.