Family satisfaction techniques: meeting family expectations.
With the current focus on outcomes of care and promoting the image of nursing there is significant attention on how families perceive nursing care. These authors provided a patient satisfaction model in a previous article in DCCN (September-October, page 272). Here they describe nursing techniques which help to increase family satisfaction by meeting the families expectations or helping them to adjust their expectations.
Long
C O
CO
Greeneich
D S
DS
D003142:Communication; D003258:Consumer Behavior; D003422:Critical Care; D005190:Family / Q000523:psychology*; D006801:Humans; D009732:Nursing Care / Q000592:standards*; D011368:Professional-Family Relations; D012938:Social Perception