Conflict with less distress: promoting team effectiveness.
As nurses increasingly turn to teamwork as a viable option for accomplishing a myriad of duties and responsibilities, they are discovering that teamwork can also be a source of conflict and stress. This article suggests that conflict is both inevitable and necessary within a team. A model of conflict is presented that aims not at reducing conflict, but at making it less distressing and thus more effective. The authors trace the influence of pre-conflict conditions and perspective-taking on conflict and ultimately team effectiveness. Finally, to apply the conflict model to practice, two examples are presented demonstrating both an ineffective and an effective use of conflict.
Sessa
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Bennett
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JA
Birdsall
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C
D003220:Conflict, Psychological; D017598:Efficiency, Organizational; D006801:Humans; D008960:Models, Psychological; D009741:Nursing Staff, Hospital / Q000523:psychology; D009746:Nursing, Team / Q000458:organization & administration*; D009784:Occupational Diseases / Q000523:psychology*; D013315:Stress, Psychological / Q000523:psychology*