Understanding hospitality.
Bridging patient/"customer" issues and business aspects can be aided through developing a specific nursing basis for hospitality. The ancient practice of hospitality has evolved into three distinct levels: public, personal and therapeutic. Understanding these levels is helpful in integrating various dimensions of guest relations programs in hospitals into a more comprehensive vision. Hospitality issues must become a greater part of today's nursing management.
Patten
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D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D009718:Nurse Administrators; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction