title: Implementing self-directed teams.
abstract: The "self-directed team" concept is an innovative approach in the healthcare setting. Long-term benefits of customer satisfaction and quality improvement are consistent with concepts of total quality improvement and patient-focused care. Initial investment of time and money pays off in low turnover and marked employee and patient satisfaction.
authors.forename: L
authors.initials: L
authors.lastname: McHenry
mesh_terms: D003659:Decision Making, Organizational; D006801:Humans; D007857:Leadership; D009718:Nurse Administrators; D009741:Nursing Staff, Hospital / Q000458:organization & administration; D009746:Nursing, Team / Q000458:organization & administration*