"Emergency rapport".
Emergency department encounters between physicians and patients are fraught with obstacles to communication. Rapport must be established rapidly in order to assure information exchange, patient compliance, and desired treatment outcomes. The direct impact of rapport on the quality of medical treatment is reviewed, and three common misconceptions regarding physician-patient interaction are challenged. Psychologists Bandler and Grinder have provided a model of rapport well suited to emergency medicine; their concepts of pacing, anchoring, and reframing are presented.
Rosenzweig
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Division of Emergency Medicine, Thomas Jefferson University Hospital, Philadelphia, PA 19107.
D001291:Attitude of Health Personnel; D004635:Emergency Medicine; D006801:Humans; D008505:Medical Staff, Hospital / Q000523:psychology*; D008960:Models, Psychological; D010349:Patient Compliance; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D013240:Stereotyping; D016896:Treatment Outcome