Nursing/pharmacy interface: a TQM project.
W. Edwards Deming's seven-step quality improvement process provided a sequential pathway to facilitate problem-solving allowing the pharmacy and nursing departments to formulate a systems perspective rather than an individual point of view. Both departments identified problems with the Medication Administration Record and defined three key outcomes needed to signify process improvement.
Burkhardt
J
J
Nardone
P
P
Wandmacher
W
W
D003142:Communication; D008510:Medication Systems, Hospital / Q000458:organization & administration / Q000592:standards; D008910:Minnesota; D009738:Nursing Service, Hospital / Q000458:organization & administration* / Q000592:standards; D010607:Pharmacy Service, Hospital / Q000458:organization & administration* / Q000592:standards; D015397:Program Evaluation; D017749:Total Quality Management / Q000458:organization & administration* / Q000592:standards