title: Student perceptions of total quality.
abstract: The authors report how a college has attempted to gauge the perception of its 'consumers' on the quality of service they are providing. Using the results of a questionnaire survey of its students, the college is now able to incorporate the students' views into its total quality management initiatives.
authors.forename: S
authors.initials: S
authors.lastname: Hollingsworth
authors.forename: W
authors.initials: W
authors.lastname: Walton
authors.forename: B
authors.initials: B
authors.lastname: Hallawell
mesh_terms: D003142:Communication; D004506:Education, Nursing / Q000592:standards*; D005181:Faculty, Nursing; D006801:Humans; D007398:Interpersonal Relations; D013338:Students, Nursing; D011795:Surveys and Questionnaires