Health care system changes and nursing.
This article focuses on one customer service strategy to improve accessibility and service through the provision of same day appointments to customers upon demand in a health care environment. Same day access as well as customer responses are described in the article.
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D001071:Appointments and Schedules; D018166:Health Care Reform; D006297:Health Services Accessibility; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D016294:Models, Nursing; D014218:Triage / Q000458:organization & administration; D014481:United States