Student perceptions of total quality.
The authors report how a college has attempted to gauge the perception of its 'consumers' on the quality of service they are providing. Using the results of a questionnaire survey of its students, the college is now able to incorporate the students' views into its total quality management initiatives.
Hollingsworth
S
S
Walton
W
W
Hallawell
B
B
D003142:Communication; D004506:Education, Nursing / Q000592:standards*; D005181:Faculty, Nursing; D006801:Humans; D007398:Interpersonal Relations; D013338:Students, Nursing; D011795:Surveys and Questionnaires