title: Health care system changes and nursing.
abstract: This article focuses on one customer service strategy to improve accessibility and service through the provision of same day appointments to customers upon demand in a health care environment. Same day access as well as customer responses are described in the article.
authors.forename: C
authors.initials: C
authors.lastname: Brown
mesh_terms: D001071:Appointments and Schedules; D018166:Health Care Reform; D006297:Health Services Accessibility; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D016294:Models, Nursing; D014218:Triage / Q000458:organization & administration; D014481:United States