title: "Thriving on chaos" works in health services management!
abstract: A decision-making model developed by two nursing administrators provides quality service using participatory, innovative managerial techniques. Treating the front-line service providers as clients proved to be the best way to develop a case management service for the ultimate client--the patient. Encouragement, respect and empowerment led to the formation of regional coalitions under one agency leadership.
authors.forename: C J
authors.initials: CJ
authors.lastname: Mollohan
mesh_terms: D003659:Decision Making, Organizational; D003661:Decision Support Techniques; D004059:Diffusion of Innovation; D006298:Health Services Administration; D008329:Managed Care Programs / Q000458:organization & administration; D016294:Models, Nursing