Child and adolescent psychiatric services: case audit and patient satisfaction.
A system for the monitoring and review of a large number of cases seen for assessment and outpatient treatment by a multidisciplinary child and adolescent psychiatric service is described. The system permits monitoring of all cases to closure, and clinical review of treatment for those cases whose outcomes are judged unsatisfactory by the treating clinician. It also allows monitoring of those cases in which there was patient dissatisfaction with the service, as expressed in a patient satisfaction questionnaire. The system of review has gained the acceptance of the clinical team, who are involved in its continued improvement.
Plapp
J M
JM
Rivendell Child Service, Thomas Walker Hospital, Concord West, NSW, Australia.
Rey
J M
JM
D000293:Adolescent; D016497:Adolescent Health Services / Q000592:standards*; D000553:Ambulatory Care / Q000592:standards; D001315:Australia; D002648:Child; D002662:Child Health Services / Q000592:standards*; D006801:Humans; D008485:Medical Audit; D008605:Mental Health Services / Q000592:standards*; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D018024:Peer Review, Health Care; D010817:Physician-Patient Relations; D015397:Program Evaluation; D011785:Quality Assurance, Health Care