Fulfilling the commitment to improve patient care? Assessment of the effect of the Patient's Charter in a community hospital.
1. Interviewing patients provides important information on the priorities they place on their care. 2. Patient-centred standards based on this information can then be set by multidisciplinary groups. 3. Auditing these standards can lead to improved patient care. 4. Audit should be regarded by professionals as a positive process.
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D018166:Health Care Reform; D006764:Hospitals, Community; D006801:Humans; D009731:Nursing Audit; D017060:Patient Satisfaction; D011787:Quality of Health Care