HIV/AIDS: consulting outpatients to improve services.
The authors discuss how a simple survey was used to elicit patients' views of an HIV/AIDS outpatient clinic, and how their results have relevance for all nurses interested in developing care and services, irrespective of the clinical setting in which they work. The main findings were that patients liked the clinic's informal atmosphere, but many were dissatisfied with its organisation and waiting times. Awareness was also raised among staff about the difficulties that patients who had jobs experienced in trying to attend the clinic.
McDermott
S
S
Lempp
H
H
D005260:Female; D015658:HIV Infections / Q000523:psychology*; D006801:Humans; D008297:Male; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires