[Patient satisfaction--a study of patients' assessment of the treatment at a department of orthopedic surgery].
A study among day-case and inpatients on an orthopaedic ward has been carried out to assess patient satisfaction. A single-page questionnaire were mailed to 445 patients, 388 (87.2%) returned the questionnaire. Three hundred and fifty five (79.8%) answers were usable. We found an overall rate of satisfaction with the given treatment of 71.3%, 20.3% were dissatisfied. We found the group of day-case patients more satisfied than the group of inpatients. The group of patients who underwent arthroscopic surgery were identified as being the most dissatisfied. There were among all patients a large group who were dissatisfied with the amount of perioperative information and especially the amount of postoperative out-patient control. We recommend a higher degree of written information including information about risk of complications and failures.
Jensen
P
P
Ortopaedkirurgisk afdeling, Centralsygehuset i Naestved.
Haugegaard
L M
LM
Thomsen
H
H
Roikjaer
O
O
D003718:Denmark; D006801:Humans; D016530:Orthopedic Nursing / Q000592:standards* / Q000706:statistics & numerical data; D009985:Orthopedics / Q000592:standards* / Q000706:statistics & numerical data; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011182:Postoperative Care / Q000592:standards; D013503:Surgery Department, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires
Patienttilfredshed--en undersøgelse af patienters vurdering af behandlingen på en ortopaedkirurgisk afdeling.