title: Service evaluation: time to open both eyes.
abstract: This paper draws attention to issues raised by the present emphasis on service evaluation. It highlights in particular the limitation of many current models and argues the need to adopt a broad approach which takes account of the potentially disparate views of differing interest groups. The central tenets of a pluralistic model are presented and the benefits of such an approach are illustrated by reference to a recent evaluation of a respite care scheme for elderly people and their carers.
authors.affiliation: Research Division, Faculty of Health Studies, Unniversity of Wales, Bangor.
authors.forename: M
authors.initials: M
authors.lastname: Nolan
authors.forename: G
authors.initials: G
authors.lastname: Grant
mesh_terms: D002983:Clinical Competence / Q000592:standards; D006282:Health Personnel / Q000193:education / Q000592:standards; D006301:Health Services Needs and Demand; D006302:Health Services Research / Q000379:methods*; D006694:Holistic Health; D006801:Humans; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care; D010353:Patient Education as Topic; D015397:Program Evaluation / Q000379:methods; D012107:Research Design; D012144:Respite Care / Q000458:organization & administration / Q000592:standards*; D012944:Social Support