title: [Patient satisfaction--a study of patients' assessment of the treatment at a department of orthopedic surgery].
abstract: A study among day-case and inpatients on an orthopaedic ward has been carried out to assess patient satisfaction. A single-page questionnaire were mailed to 445 patients, 388 (87.2%) returned the questionnaire. Three hundred and fifty five (79.8%) answers were usable. We found an overall rate of satisfaction with the given treatment of 71.3%, 20.3% were dissatisfied. We found the group of day-case patients more satisfied than the group of inpatients. The group of patients who underwent arthroscopic surgery were identified as being the most dissatisfied. There were among all patients a large group who were dissatisfied with the amount of perioperative information and especially the amount of postoperative out-patient control. We recommend a higher degree of written information including information about risk of complications and failures.
authors.affiliation: Ortopaedkirurgisk afdeling, Centralsygehuset i Naestved.
authors.forename: P
authors.initials: P
authors.lastname: Jensen
authors.forename: L M
authors.initials: LM
authors.lastname: Haugegaard
authors.forename: H
authors.initials: H
authors.lastname: Thomsen
authors.forename: O
authors.initials: O
authors.lastname: Roikjaer
mesh_terms: D003718:Denmark; D006801:Humans; D016530:Orthopedic Nursing / Q000592:standards* / Q000706:statistics & numerical data; D009985:Orthopedics / Q000592:standards* / Q000706:statistics & numerical data; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011182:Postoperative Care / Q000592:standards; D013503:Surgery Department, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires
vernacular_title: Patienttilfredshed--en undersøgelse af patienters vurdering af behandlingen på en ortopaedkirurgisk afdeling.