The quality march. Part two of a national survey of quality improvement activities.
Overall, the findings suggest that CQI/TQM hospitals report a greater level of satisfaction with their quality improvement efforts; take more board actions to improve quality; perceive a more positive impact on human resource development issues and on financial outcomes; are generally more likely to report statistically significant improvements in selected patient outcomes; and are more likely to report cost savings than hospitals not involved in CQI/TQM activities. The final article in the series will discuss CQI/TQM areas of assistance in furthering quality improvement efforts, particularly in regard to clinical applications and physician involvement.
D003258:Consumer Behavior / Q000706:statistics & numerical data; D017046:Cost Savings / Q000706:statistics & numerical data; D003625:Data Collection; D005069:Evaluation Studies as Topic; D006302:Health Services Research; D006739:Hospital Administration / Q000191:economics / Q000706:statistics & numerical data*; D006742:Hospital Bed Capacity; D017063:Outcome Assessment, Health Care / Q000706:statistics & numerical data; D017749:Total Quality Management / Q000191:economics / Q000706:statistics & numerical data*; D014481:United States