Asking effective questions: an important leadership role to support quality improvement.
Effective questions stimulate, guide, and empower employees to think critically about the improvement processes that they are involved in as team leaders or team members in their daily activities. Learn how questions must be carefully phrased in order to provide guidance and maintain the integrity of the team's ability to choose options and implement change.
Coffey
R J
RJ
Management Systems, University of Michigan Hospitals, Ann Arbor 48109-0443.
Jones
L
L
Kowalkowski
A
A
Browne
J
J
D001290:Attitude; D003142:Communication; D017598:Efficiency, Organizational; D004648:Employee Grievances; D007857:Leadership; D008332:Management Quality Circles / Q000458:organization & administration; D015279:Organizational Culture; D011209:Power, Psychological; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States