title: Introducing total quality management in an area health board.
abstract: It is essential for the health care industry to demonstrate a quality service. The Canterbury Area Health Board (CAHB), New Zealand is in the process of establishing the principles of Total Quality Management (TQM) and this paper addresses the key issues of committing to TQM. Highlighted are the Board's implemented programmes, business plan and role of the health care industry.
authors.affiliation: Southern Region of the Department of Community and Health Services, Hobart, Australia.
authors.forename: R I
authors.initials: RI
authors.lastname: Parker
authors.forename: M A
authors.initials: MA
authors.lastname: Bonner
authors.forename: J P
authors.initials: JP
authors.lastname: Coughlan
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D009937:Organizational Objectives; D016134:Organizational Policy; D010934:Planning Techniques; D011367:Professional Staff Committees; D016730:Program Development; D017749:Total Quality Management / Q000458:organization & administration*