title: Defusing verbal abuse: a program for emergency department triage nurses.
authors.forename: L
authors.initials: L
authors.lastname: Nield-Anderson
authors.forename: J
authors.initials: J
authors.lastname: Doubrava
mesh_terms: D004509:Education, Nursing, Continuing; D016529:Emergency Nursing / Q000193:education / Q000379:methods; D006801:Humans; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology*; D012919:Social Behavior; D014218:Triage; D014705:Verbal Behavior