title: Using licensed vocational nurses to provide telephone patient instructions in a health maintenance organization.
abstract: A pilot project was initiated at Kaiser Permanente Medical Offices in Fairfield, California, to determine whether licensed vocational nurses, working with registered nurses, can effectively and safely provide selected patient instructions by telephone to adult medical patients. We describe the environment, funding, implementation process, consultants' major findings, and results of the project's impact on staff and operations.
authors.affiliation: Ambulatory Nursing Services, Kaiser Permanente Medical Offices, Fairfield, CA.
authors.forename: R
authors.initials: R
authors.lastname: Buccini
authors.forename: L E
authors.initials: LE
authors.lastname: Ridings
mesh_terms: D000328:Adult; D002140:California; D002985:Clinical Protocols; D006279:Health Maintenance Organizations; D006801:Humans; D007588:Job Satisfaction; D009743:Nursing, Practical; D009818:Office Nursing / Q000458:organization & administration; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D010865:Pilot Projects; D011785:Quality Assurance, Health Care; D013689:Telephone; D000078329:Workforce