title: [What did the consumers get out of the examination at a clinic of occupational medicine?].
abstract: In order to evaluate the function of a department of occupational medicine regarding consumer satisfaction, a mailed questionnaire was sent to 605 patients examined at the Department of Occupational Medicine, Aalborg Sygehus, during the period 01.10.1988-31.12.1989. A similar questionnaire was sent to the persons referring the patients to the department. Seventy-three percent of the patients and 76% of the persons referring patients participated in the investigation. Of the patients 44% had their expectations fulfilled, of the persons referring 78%. Half of the patients and 69% of the persons referring found the advice given relevant in relation to the health problem. Satisfaction among patients was related to whether the patients expected to start a compensation case or suffered from a chronic disease for which treatment was difficult. There was a difference between the expectations of the patients and persons referring the patients examination.
authors.affiliation: Arbejdsmedicinsk klinik, Aalborg Sygehus Nord.
authors.forename: J T
authors.initials: JT
authors.lastname: Mortensen
authors.forename: K
authors.initials: K
authors.lastname: Wandel
authors.forename: J P
authors.initials: JP
authors.lastname: Johansen
mesh_terms: D003718:Denmark; D004185:Disability Evaluation; D006801:Humans; D009784:Occupational Diseases / Q000175:diagnosis* / Q000628:therapy; D009786:Occupational Health Services / Q000458:organization & administration / Q000592:standards* / Q000706:statistics & numerical data; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration / Q000592:standards* / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D012017:Referral and Consultation / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D014942:Workers' Compensation
vernacular_title: Hvad fik brugerne ud af undersøgelse på arbejdsmedicinsk klinik?