Planning for patient care redesign: success through continuous quality improvement.
A key to improving patient care in hospitals is the use of staff nurses on a continuous quality improvement team to redesign the patient care delivery model. This article describes the planning process and strategies for patient care delivery redesign on a medical-surgical unit in a small community hospital. A team of 12 staff nurses working with trained facilitators and a team leader began the seven-month project. The article describes how the team assessed the needs of the customers, developed a plan for a pilot, and drafted evaluation criteria.
Smith
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Cardiopulmonary Department, St. Clare Hospital, Tacoma, WA.
Adams
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Bersante
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Kalma
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D006743:Hospital Bed Capacity, under 100; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000592:standards; D006801:Humans; D008332:Management Quality Circles; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000592:standards; D010347:Patient Care Planning / Q000458:organization & administration / Q000592:standards*; D017060:Patient Satisfaction; D016730:Program Development; D017749:Total Quality Management / Q000458:organization & administration*; D014861:Washington