Perceptions of quality of care in a minority population: a pilot study.
Mexican-American patients' perceptions of quality related to the care delivered by health care providers were explored. The review of literature demonstrated that a great volume of work has been done regarding patient satisfaction; however, very few reports of application of this type of research to the Mexican-American population exist. This pilot project attempted to relate the concepts of perception, satisfaction, and quality. Observations occurred in two hospitals with distinctly different patient populations, and results indicated a need to repeat this study with a much larger sample.
Hennessy
L L
LL
Department of Nursing Education, R.E. Thomason Hospital, El Paso, TX.
Friesen
M A
MA
D000328:Adult; D000368:Aged; D001294:Attitude to Health; D005260:Female; D006777:Hospitals, Proprietary / Q000592:standards; D006784:Hospitals, Teaching / Q000592:standards; D006801:Humans; D008297:Male; D017058:Mexican Americans / Q000523:psychology* / Q000706:statistics & numerical data; D008875:Middle Aged; D017060:Patient Satisfaction / Q000208:ethnology / Q000706:statistics & numerical data*; D010865:Pilot Projects; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D013781:Texas