Change in process: bringing about change in health care through action research.
A 2-year action-research project aiming to facilitate the management of change was carried out in a district general hospital. Hospital managers and senior ward nurses had very different views concerning the source of challenges and problems within the hospital organization. A case-study of nurses' experience of change at ward level was produced as part of the diagnostic phase of the action research. The results of the case-study indicated that general managers and professionals had different agendas for change but that there is common ground between them.
East
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L
Robinson
J
J
D006740:Hospital Administrators; D006769:Hospitals, General; D006801:Humans; D015403:Nursing Evaluation Research; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D009745:Nursing, Supervisory; D009936:Organizational Innovation; D011785:Quality Assurance, Health Care; D013597:Systems Analysis