title: [Introduction of quality control at a health center: evaluation of health consumers' medical records and the problems found].
abstract: OBJECTIVE
  To present quality control as an effective and dynamising tool, to analyse the quality of the health consumer's medical records and to detect and set in motion the correction of problems.
  
  
  METHODS
  Retrospective crossover study.
  
  
  METHODS
  San Martín Health Centre, Vitoria.
  
  
  METHODS
  General patients who attended clinics in January, February, March and October. Consumers and the human and material resources of the Centre during 1992.
  
  
  METHODS
  Measures to correct faults found.
  
  
  RESULTS
  We analysed a systematic sample of 10% of the records used by the General Practitioners during January and of 5% during February, March and October. We saw an overall improvement in all the sections of consumers' records. The index showing variability of recording between different health providers descended in successive assessments. Twenty-six problems were detected. Through the Coordinator, a solution was set in motion in 100% of them. Of those problems external to the team.
  
  
  CONCLUSIONS
  The early introduction of quality control means that problems can be detected and measures put in place to improve and homogenise quality and to dynamise the Team. The quality of the consumer's medical records, the detection and setting in motion of the correction of problems and the use of simple, practical and possible methodology are key.
authors.affiliation: Centro de salud de San Martín, Vitoria-Gasteiz.
authors.forename: J M
authors.initials: JM
authors.lastname: Ordoño
authors.forename: A
authors.initials: A
authors.lastname: Díez
authors.forename: R
authors.initials: R
authors.lastname: Esquisabel
authors.forename: M T
authors.initials: MT
authors.lastname: Medrano
authors.forename: G
authors.initials: G
authors.lastname: Ayesa
authors.forename: L
authors.initials: L
authors.lastname: Pereda
authors.forename: M
authors.initials: M
authors.lastname: Arroniz
mesh_terms: D006268:Health Facilities / Q000592:standards; D008499:Medical Records / Q000592:standards*; D011786:Quality Control; D013030:Spain
vernacular_title: Introducción del control de calidad en un centro de salud: evaluación del registro de la historia del usuario y de los problemas detectados.