The link between new and return business and quality of care: patient satisfaction.
New and return business in the service setting are linked to quality of care through patient satisfaction. This article explores the conceptual underpinnings of this concept. Moreover, a theoretical model of patient satisfaction is delineated based on existing nursing research in patient satisfaction. Implications for nursing practice, administration, education, and research are discussed.
Greeneich
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College of Nursing, Arizona State University, Tempe.
D003132:Commerce; D006801:Humans; D016294:Models, Nursing; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000458:organization & administration / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration; D014481:United States