title: The UR hot line: purpose and process.
abstract: Institutions embarking on utilization endeavors require mechanisms to identify and quantitate institution-specific problems. This article describes, with examples, the application of a utilization hot line as a cost-effective tool to focus efforts and solve immediate problems.
authors.affiliation: Carney Hospital, Boston University School of Medicine, MA 02124.
authors.forename: W
authors.initials: W
authors.lastname: Baigelman
authors.forename: J
authors.initials: J
authors.lastname: Coldiron
mesh_terms: D001900:Boston; D006784:Hospitals, Teaching / Q000191:economics / Q000592:standards / Q000706:statistics & numerical data*; D015277:Hotlines; D006801:Humans; D010564:Personnel, Hospital; D011787:Quality of Health Care; D014600:Utilization Review / Q000458:organization & administration*