title: Total quality management: doing things right.
abstract: Total quality management transforms quality assurance performance controls into a dynamic system for continuously improving healthcare services to internal and external "customers" in terms of outcomes. Success depends upon gaining and maintaining commitment of physicians, top management and key staff members through a working environment which values and rewards improvement efforts.
authors.forename: J
authors.initials: J
authors.lastname: Lopresti
authors.forename: W R
authors.initials: WR
authors.lastname: Whetstone
mesh_terms: D008332:Management Quality Circles / Q000458:organization & administration* / Q000592:standards; D008722:Methods; D009738:Nursing Service, Hospital / Q000458:organization & administration* / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration / Q000592:standards