title: Service excellence: unit-based service objectives in CQI.
abstract: The healthcare industry is joining business through redefining the patient as "customer". High-quality customer service requires a high measure of personal attention plus dependability, promptness and employee competence. With a motto of "People First," this organization pledged itself to "consistently meet or exceed our customers' personal and practical needs in a courteous, accurate and timely manner." "
authors.forename: T E
authors.initials: TE
authors.lastname: Kleeb
mesh_terms: D002983:Clinical Competence; D006296:Health Services / Q000592:standards*; D006298:Health Services Administration; D006801:Humans; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care; D014600:Utilization Review