The transition from quality assurance to continuous quality improvement in ambulatory care.
The transition of quality assurance to continuous quality improvement (CQI) in ambulatory care organizations requires careful planning and consideration of efficiency. Ambulatory care organizations must maintain indicators to measure activities, sample the multiple encounters of ambulatory care, and truly change their internal culture. This article provides practical information that persons involved in quality management can use to plan CQI processes in ambulatory care.
Miller
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Department of Medical Education, Methodist Hospital, Memphis, TN 38104.
Flanagan
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D000553:Ambulatory Care / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D017146:Models, Organizational; D011785:Quality Assurance, Health Care; D014481:United States