title: Management techniques: coping with difficult people.
authors.forename: B K
authors.initials: BK
authors.lastname: Lewis-Ford
mesh_terms: D000223:Adaptation, Psychological; D000374:Aggression; D006801:Humans; D007400:Interprofessional Relations; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000523:psychology; D009745:Nursing, Supervisory; D010551:Personality