title: Child, parent, and physician perceived satisfaction with pediatric outpatient visits.
abstract: Patient satisfaction has been linked empirically to a variety of health care outcomes (e.g., treatment adherence). Unfortunately, there is a paucity of data regarding the assessment of children's satisfaction with pediatric care. This lack of instrumentation was the impetus for the development and preliminary validation of the Metro Assessment of Child Satisfaction (MACS). Findings indicated the MACS is internally consistent and easily administered and understood by children as young as 6 years of age. Factor analysis yielded four distinct factors that appear to be statistically valid and clinically meaningful. Findings are discussed in relation to maternal ratings of satisfaction and physician perceptions of patient and parent satisfaction.
authors.affiliation: Department of Pediatrics, Case Western Reserve University School of Medicine, Cleveland, Ohio.
authors.forename: S J
authors.initials: SJ
authors.lastname: Simonian
authors.forename: K J
authors.initials: KJ
authors.lastname: Tarnowski
authors.forename: A
authors.initials: A
authors.lastname: Park
authors.forename: P
authors.initials: P
authors.lastname: Bekeny
mesh_terms: D000293:Adolescent; D000328:Adult; D000553:Ambulatory Care / Q000523:psychology*; D001291:Attitude of Health Personnel; D002648:Child; D005260:Female; D006786:Hospitals, Urban; D006801:Humans; D008297:Male; D010044:Outpatient Clinics, Hospital; D010290:Parents / Q000523:psychology*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care; D012803:Sick Role