Social work technician program.
The increasing use of US emergency departments has resulted in increased patient delays and resultant dissatisfaction on the part of the patients and their families. Furthermore, recent studies have indicated that these delays may jeopardize the health of the ED patient. We describe a program designed to address these concerns. The Social Work Technician Program employs social work students nearing graduation as liaisons between medical personnel and ED patients and their families. This program has been found to promote patient satisfaction and welfare while providing the students with a valuable educational experience.
Evans
T C
TC
Department of Emergency Medicine, Allegheny General Hospital, Medical College of Pennsylvania, Pittsburgh.
Lucid
E J
EJ
Amann
C
C
D002982:Clinical Clerkship; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data; D006746:Hospital Bed Capacity, 500 and over; D015285:Hospital-Patient Relations; D006784:Hospitals, Teaching / Q000706:statistics & numerical data; D006801:Humans; D017060:Patient Satisfaction; D010414:Pennsylvania; D012947:Social Work / Q000193:education*; D000078329:Workforce