Expectation and evaluation of occupational health nursing services, as perceived by occupational health nurses, employees and employers in the United Kingdom.
A structured questionnaire was used to investigate the relationship between expectation and evaluation of occupational health nursing services as perceived by providers (nurses) and receivers (employers and employees) in the United Kingdom. The response rate was 66.55% (254) from nurses, 51.32% (194) from employees and 44.97% (170) from employers. Data from 144 triads of nurse, employer and employee were used to test 13 null hypotheses, which were all rejected. The strong positive correlation between nurses', employers' and employees' expectations and evaluations indicates that, on the whole, their expectations were met. However, there were differences in the extent to which this was so and the level of expectation varied between groups. Nurses perceived themselves as not meeting their high expectations as well in non-traditional (care-supportive) as in traditional (care-orientated) services. On the whole, employers had significantly lower expectations than nurses, except in the area of care and treatment. Employees had high expectations of preventive services, but their lower evaluations indicate that these were not met. Discussion of these and other findings suggests that employers need education on the value and scope of occupational health nursing, and a model may assist nurses' conceptual understanding of it.
Catholic University Graduate School of Occupational Health, Seoul, Korea.
K H
KH
Yoo
P M
PM
Ashworth
J R
JR
Boore
D000328:Adult; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D004650:Employee Performance Appraisal; D005260:Female; D006801:Humans; D007587:Job Description; D008297:Male; D008875:Middle Aged; D015403:Nursing Evaluation Research; D009740:Nursing Staff / Q000523:psychology; D009742:Nursing Theory; D009785:Occupational Health Nursing / Q000592:standards*; D017060:Patient Satisfaction; D012380:Role; D011795:Surveys and Questionnaires