Survey of out-patient satisfaction in a general hospital.
This paper describes a brief questionnaire designed to assess patient satisfaction with outpatient services at a general hospital. Its application in the evaluation of services in a hospital in the Highland Area of Scotland is outlined, demonstrating how it can be used to highlight aspects of services that are satisfactory, and those that require improvement.
Peck
D F
DF
Highland Health Board, Craig Phadrig Hospital, Inverness.
D000328:Adult; D005260:Female; D006302:Health Services Research; D006769:Hospitals, General / Q000592:standards; D006801:Humans; D008297:Male; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012606:Scotland; D011795:Surveys and Questionnaires