Citizens' advice in general practice.
OBJECTIVE
To examine the introduction of citizens advice bureau sessions into general practice.


METHODS
Prospective survey of 150 consecutive attenders.


METHODS
10 Practices in south Birmingham that volunteered to participate.


METHODS
The social characteristics of the population attending, the problems presented, the social security and other payments obtained, and the health problems mentioned during the sessions.


RESULTS
Advice requested covered the whole range offered by the citizens advice bureaus. Thirty nine of 150 attenders obtained payments totalling 58,300.58 pounds for year 1991-2, of which 54,929.58 pounds was recurring. People mentioning health problems were significantly more likely to be entitled to unclaimed benefits.


CONCLUSIONS
The provision of citizens advice bureau sessions in general practice is an effective way of providing advice on life problems and securing proper payment of benefits, particularly to patients with health problems. This service complements rather than detracts from other citizens advice bureau activities.
Paris
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JA
South Birmingham Health Authority.
Player
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D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D003254:Consumer Advocacy; D004739:England; D005194:Family Practice / Q000458:organization & administration*; D005260:Female; D006304:Health Status; D006801:Humans; D007255:Information Services / Q000458:organization & administration*; D008297:Male; D008875:Middle Aged; D011446:Prospective Studies; D012737:Sex Factors; D012943:Social Security; D012959:Socioeconomic Factors