The walk-through patient-focus assessment: preliminary results in augmenting patient satisfaction data.
This article describes a new tool, the Walk-through Patient-focus Assessment Tool (WTPFAT), which is intended to supplement traditional methods of collecting patient satisfaction data. The WTPFAT is an instrument that has been developed for use by health care workers, managers, and professionals to examine their environment from a patient-focus point of view.
Department of Medicine, University of Pennsylvania Medical Center, Philadelphia.
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Shulkin
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Otten
D006272:Health Facility Environment / Q000592:standards; D006302:Health Services Research; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D014481:United States