Survey of out-patient satisfaction in a general hospital.
This paper describes a brief questionnaire designed to assess patient satisfaction with outpatient services at a general hospital. Its application in the evaluation of services in a hospital in the Highland Area of Scotland is outlined, demonstrating how it can be used to highlight aspects of services that are satisfactory, and those that require improvement.
Highland Health Board, Craig Phadrig Hospital, Inverness.
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Peck
D000328:Adult; D005260:Female; D006302:Health Services Research; D006769:Hospitals, General / Q000592:standards; D006801:Humans; D008297:Male; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012606:Scotland; D011795:Surveys and Questionnaires