[User satisfaction with primary care teams: related to doctor's training in the field of physician-patient relations].
OBJECTIVE
To find the satisfaction level of health users attended by Bizkaia primary care teams (PCT) with 5 or more permanent doctors and to determine whether there is any relationship between satisfaction and doctors being trained in doctor-patient relationships (DPR).


METHODS
Primary Care. Towns in the 2 health areas out of the 6 in which Bizkaia is divided.


METHODS



METHODS
the users of PCTs with 5 or more doctors in the 2 health areas. The randomly selected sample had 323 patients, to which we had earlier added 30% (n = 420) due to the probable non-repliers.


RESULTS
Satisfaction was measured using the questionnaire composed by J.M. Moreno et al; and training in DPR, using a questionnaire composed by the authors. Satisfaction scored on average 73 points out of 80 (range 34 to 80). 36.7% of the doctors had low or nil training in DPR (< 10 hours); 16.7% had average training (10 to 40 hours); and 46.7% stated they had a high level of training (> 40 hours). Data analysis showed that satisfaction increased in line with the user's age and the length of the user's relationship with the doctor.


CONCLUSIONS
1) The satisfaction found is high, which corroborates other authors' results. 2) The most determinant variable of user satisfaction is age. 3) We found no statistically significant association between patient satisfaction and doctor training in the field of DPR.
Iragüen Eguskiza
P
P
Centro de Salud de Galdakao, Vizcaya.
Olaskoaga Arrate
A
A
Salcedo Arruti
V
V
Salgado Sáenz
J
J
Ortego Fernández de Retana
A
A
de La Rica Jiménez
J A
JA
D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D004493:Education; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care; D012494:Sampling Studies; D012959:Socioeconomic Factors; D013030:Spain; D011795:Surveys and Questionnaires
Satisfacción de usuarios de equipos de atención primaria: relación con la formación del médico en el área de la relación médico-paciente.