title: Effective ED complaint management.
abstract: Handling patient complaints is possibly one of the most delicate tasks any manager must face. Although managing patient complaints is never a pleasant experience, a detailed plan can make it easier and more uniform, resulting in less stress and anxiety. Before improvements can be accomplished, deficiencies in the system must be corrected. Only after the department's processes have been deemned stable can the qualiuty of care be improved and the customer satisfied.
authors.forename: M
authors.initials: M
authors.lastname: Dagher
authors.forename: P
authors.initials: P
authors.lastname: Kelbert
authors.forename: R J
authors.initials: RJ
authors.lastname: Lloyd
mesh_terms: D004282:Documentation; D004636:Emergency Service, Hospital / Q000592:standards*; D006740:Hospital Administrators; D015285:Hospital-Patient Relations; D006801:Humans; D008960:Models, Psychological; D017060:Patient Satisfaction