[Measurement of health care satisfaction: Andalucia 1984-1992].
Attitude scales are a useful tool measure satisfaction with health services and to detect its main aspects. This paper describes a satisfaction study carried out in Andalusia in 1992 which is based on attitudes of users toward three areas: personal qualities, professional competence and cost/convenience. Results are compared to those obtained in a similar survey carried out in 1984, when competences on Health Services were transferred from the Central Government. The average level of satisfaction measured in 1992 is 59.8, over a 100 points scale; this score is slightly higher to that measured in 1984, which was, 58.8. In both surveys the aspects related to organization and management are the worst rated.
Rodríguez-Legido
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Dirección General de Coordinación, Consejería de Salud, Junta de Andalucía, Sevilla.
D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013030:Spain