Beyond computer-based clinical reminders: improvement of the total service quality by small-group based organizational learning in primary care.
In order to support continuous development of the services in a patient-centered primary care organization, a Computer-Supported Co-operative Work (CSCW) system has been developed. The system structures and supports organizational learning as a daily activity in parallel to clinical work. It is based on coordinated small-group activities in which strategic planning is integrated with monitoring and change of patient management. Implications for the future role of information systems in primary care are discussed.
Timpka
T
T
Departments of Computer Science and Community Medicine, Linköping University.
Marmolin
H
H
D000555:Ambulatory Care Information Systems; D008432:Mathematical Computing; D016571:Neural Networks, Computer; D009936:Organizational Innovation; D011320:Primary Health Care / Q000458:organization & administration*; D012984:Software; D013548:Sweden; D017749:Total Quality Management / Q000379:methods*