title: Telecare acting as an "electronic grandmother" for New Brunswickers.
abstract: A telephone information line is easing demand at the emergency departments of two hospitals in Moncton, NB. Although information lines aren't new, this program is different because nurses are using computer software that provides protocols for more than 900 areas of patient complaint. It helps them direct patients to the most appropriate care, which may range from treatment at home to an immediate visit to an emergency department.
authors.forename: N
authors.initials: N
authors.lastname: Robb
mesh_terms: D004632:Emergency Medical Services; D006297:Health Services Accessibility; D015285:Hospital-Patient Relations; D007255:Information Services; D009509:New Brunswick; D009732:Nursing Care; D018802:Patient-Centered Care; D012984:Software; D013689:Telephone