title: Improving employees' telephone skills.
authors.affiliation: Business Division, Johnson and Wales University, Providence, Rhode Island, USA.
authors.forename: T
authors.initials: T
authors.lastname: Farrell
mesh_terms: D003142:Communication; D003800:Dental Technicians / Q000193:education*; D006801:Humans; D007754:Laboratories, Dental / Q000458:organization & administration; D013689:Telephone