title: Quality management in a school-based nursing center: program development and implementation.
abstract: As community-based health care services continue to grow, quality management programs for new, nontraditional settings are being developed. The article describes a quality management program implemented in a nursing center in an urban, multicultural high school. The three components of the program--formulation of the quality management plan, the development of written structure, process, and outcome standards, and the development of a monitoring and evaluation plan--are summarized. The application of the principles and practices of quality management to a school-based nursing center has provided challenges, opportunities, and rewards for all involved.
authors.affiliation: School of Nursing, San Francisco State University, CA, USA.
authors.forename: M P
authors.initials: MP
authors.lastname: Verhey
authors.forename: C K
authors.initials: CK
authors.lastname: Ferretti
mesh_terms: D000293:Adolescent; D016497:Adolescent Health Services / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007373:Interinstitutional Relations; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012495:San Francisco; D012573:School Nursing / Q000458:organization & administration*; D012579:Schools, Nursing