title: How patients stress, con, and intimidate physicians to file dubious disability reports.
abstract: This study was undertaken to determine the association between health providers' stress and performances, and patients who presented with disability forms that the providers did not feel were justified. Two questionnaires were given to health-care providers at the Family Practice Clinic, Martin Luther King/Drew Medical Center, Los Angeles, California. One questionnaire assessed the level of stress they suffered from, and a second questionnaire assessed how these types of patients may affect their general performance. The data suggested that the performance of providers was definitely affected by hostile, demanding, threatening, and malingering patients. The students, residents, nurses, and clinic administrative staff were all affected. Third-year medical students and foreign-trained doctors appeared not to be affected as much, probably because of a lack of knowledge about the "system" or because they preferred not to "rock the boat".
authors.affiliation: Department of Family Medicine, Charles R. Drew University of Medicine and Science, Los Angeles, California, USA.
authors.forename: T R
authors.initials: TR
authors.lastname: Brooks
mesh_terms: D004185:Disability Evaluation; D006801:Humans; D010817:Physician-Patient Relations; D013315:Stress, Psychological