Keys for successful implementation of total quality management in hospitals.
This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals.
Carman
J M
JM
Haas School of Business, University of California at Berkeley, USA.
Shortell
S M
SM
Foster
R W
RW
Hughes
E F
EF
Boerstler
H
H
O'Brien
J L
JL
O'Conner
E J
EJ
D006739:Hospital Administration; D007324:Institutional Management Teams; D007857:Leadership; D016018:Least-Squares Analysis; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D012107:Research Design; D017749:Total Quality Management / Q000379:methods*