Implementing TQM in the health care sector.
This article examines the issue of implementing TQM/CQI programs in the health care industry by grouping the prescriptive literature into four research streams. Based on the literature, a strategic programming model for implementing TQM/CQI in the health care industry is suggested. Finally, issues relating to TQM in the health care sector, which need to be addressed within each research stream in the future, are provided.
Motwani
J
J
Department of Management, F.E. Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA.
Sower
V E
VE
Brashier
L W
LW
D058016:Health Facility Administration; D008329:Managed Care Programs / Q000458:organization & administration*; D017146:Models, Organizational; D009936:Organizational Innovation; D017749:Total Quality Management / Q000379:methods*; D014481:United States