title: Taming the "no-show" tiger: decreasing the rate of absenteeism at educational programs.
abstract: A multidisciplinary staff development department developed a continuous quality improvement project to study the consistently high absentee rate for scheduled training and its relationship to the class registration process. Data were collected using a 9-question survey of students who failed to attend scheduled training. Findings show that changes to the class registration process resulted in a decrease in the number of absentees under the control of the staff development department from an average of 43% to 6% by the end of the year-long review period. The overall absentee rate stabilized at 20% and has been established as the benchmark for this setting.
authors.forename: D M
authors.initials: DM
authors.lastname: Michal
authors.forename: L P
authors.initials: LP
authors.lastname: Omer
authors.forename: D I
authors.initials: DI
authors.lastname: O'Very
authors.forename: L
authors.initials: L
authors.lastname: LeBlanc
authors.forename: M W
authors.initials: MW
authors.lastname: Chaffee
authors.forename: C V
authors.initials: CV
authors.lastname: DeLizo
mesh_terms: D000041:Absenteeism; D006772:Hospitals, Military; D006801:Humans; D009042:Motivation; D010564:Personnel, Hospital / Q000193:education* / Q000523:psychology*; D013192:Staff Development / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*