Taming the "no-show" tiger: decreasing the rate of absenteeism at educational programs.
A multidisciplinary staff development department developed a continuous quality improvement project to study the consistently high absentee rate for scheduled training and its relationship to the class registration process. Data were collected using a 9-question survey of students who failed to attend scheduled training. Findings show that changes to the class registration process resulted in a decrease in the number of absentees under the control of the staff development department from an average of 43% to 6% by the end of the year-long review period. The overall absentee rate stabilized at 20% and has been established as the benchmark for this setting.
Michal
D M
DM
Omer
L P
LP
O'Very
D I
DI
LeBlanc
L
L
Chaffee
M W
MW
DeLizo
C V
CV
D000041:Absenteeism; D006772:Hospitals, Military; D006801:Humans; D009042:Motivation; D010564:Personnel, Hospital / Q000193:education* / Q000523:psychology*; D013192:Staff Development / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*