Measuring patients' satisfaction with nursing: 1990-1994.
Assessing patients' satisfaction with the care they receive is assuming greater importance in the new-style National Health Service. This paper reviews recent developments in the measurement of patients' satisfaction with nursing, including new approaches and taking into account increased interest in users' opinions. Studies published since 1990 generally demonstrate lack of clarity with regard to the purpose and intent of the study, as well as a lack of conceptual rigour and methodological investment. However, several new approaches were found upon which future nursing research could build.
Thomas
L H
LH
Centre for Health Services Research, University of Newcastle, Newcastle upon Tyne, England.
Bond
S
S
D006801:Humans; D009732:Nursing Care / Q000523:psychology* / Q000592:standards*; D015403:Nursing Evaluation Research / Q000379:methods* / Q000639:trends; D017060:Patient Satisfaction; D015203:Reproducibility of Results; D012107:Research Design; D013222:State Medicine; D006113:United Kingdom