Case management--a vital link to performance improvement.
A pilot program in the cardiac surgical service resulted in a $ 1.3 million reduction in patient charges while quality patient outcomes were sustained. Pivotal to the success of the program was the implementation of the case manager role.
Walrath
J M
JM
Owens
S
S
Dziwulski
E
E
D006348:Cardiac Surgical Procedures / Q000401:mortality / Q000458:organization & administration*; D019090:Case Management / Q000458:organization & administration*; D006801:Humans; D007587:Job Description; D017063:Outcome Assessment, Health Care; D010865:Pilot Projects; D017749:Total Quality Management / Q000458:organization & administration*