title: Dealing with complaints: procedural changes.
abstract: Many complaints can be dealt with by the staff immediately concerned. Complaints procedures have been criticised as being too complicated. New procedures will extend the terms of reference of the Health Service Commissioner and should simplify the complaints procedure.
authors.forename: P
authors.initials: P
authors.lastname: Griffiths
authors.forename: R
authors.initials: R
authors.lastname: Griffith
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D017146:Models, Organizational; D017060:Patient Satisfaction; D013222:State Medicine; D006113:United Kingdom