title: Antibiotics and respiratory infections: are patients more satisfied when expectations are met?
abstract: BACKGROUND
  Antibiotics are frequently prescribed for respiratory infections, even though most of these infections are viral. To understand why physicians do so, we studied patients' and physicians' expectations for antibiotics and the effects of the patient-physician interaction on patient satisfaction.
  
  
  METHODS
  Patients with a respiratory infection were asked to complete a questionnaire before and after visiting with physicians at three family medicine centers. Physicians completed a questionnaire following the visit.
  
  
  RESULTS
  Sixty-five percent of the 113 patients with respiratory infection expected antibiotics. Physicians had some ability to perceive this expectation and frequently prescribed antibiotics for patients who expected them. Antibiotics were prescribed to over 75% of patients with sinusitis or bronchitis and to 18% of those diagnosed with only viral infections. No association was found between a prescription for antibiotics and patient satisfaction; however, patient satisfaction did correlate with the patients' report that they understood the illness and that the physician spent enough time with them.
  
  
  CONCLUSIONS
  Physicians frequently prescribe antibiotics for upper respiratory infections when they believe patients expect it, but receiving a prescription for antibiotics is not in and of itself associated with increased patient satisfaction.
authors.affiliation: University of Oklahoma Health Sciences Center, Oklahoma City, USA.
authors.forename: R M
authors.initials: RM
authors.lastname: Hamm
authors.forename: R J
authors.initials: RJ
authors.lastname: Hicks
authors.forename: D A
authors.initials: DA
authors.lastname: Bemben
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000900:Anti-Bacterial Agents / Q000627:therapeutic use*; D002648:Child; D002675:Child, Preschool; D011307:Drug Prescriptions; D005194:Family Practice; D005260:Female; D006801:Humans; D007223:Infant; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010821:Physicians, Family / Q000523:psychology; D010818:Practice Patterns, Physicians'; D012141:Respiratory Tract Infections / Q000188:drug therapy* / Q000523:psychology*; D012938:Social Perception
chemical_list: D000900:Anti-Bacterial Agents